Volume 01 / Issue 04 / Forthcoming
Provisional editorial plan
CRM as Institutional Memory
The customer record as strategy, operating process, technical system, and contested organizational memory.
Issue scope
Editorial brief
Forthcoming · issue 04 of 04
Revisits CRM as strategy, process, technology, and institutional memory, including data models, adoption, lifecycle governance, system economics, measurement, interoperability, and the causes of implementation failure.
- Status
- Forthcoming plan
- Volume
- 01 / 2026
- Issue position
- 4 of 4
- Published papers
- 0
Publication record
Published papers
000
This is an editorial plan, not a publication record.
No article, publication date, or identifier has been assigned. Titles and scope may change before editorial release.