Volume 01 / Issue 04 / Open / in progress
Working editorial title
CRM as Institutional Memory
The customer record as strategy, operating process, technical system, and contested organizational memory.
Issue scope
Editorial brief
Open issue · continuous publication
Revisits CRM as strategy, process, technology, and institutional memory, including data models, adoption, lifecycle governance, system economics, measurement, interoperability, and the causes of implementation failure.
- Status
- Open / in progress
- Volume
- 01 / 2026
- Issue position
- 4 of 4
- Published articles
- 0
Publication record
Articles in this issue
000
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